CAD SERVICES/ WORKSHOP REPAIRS
REPAIRS - ONSITE WORKSHOP
At the start of the pandemic, we opened our on-site repair workshop. We can undertake all settings, mounting and repairs. Contact us for more details. In two years our workshop has grown to serve several regular clients weekly. With a NEW GUARANTEED 24 hour turn around on items proving very successful.
We undertake soldering, laser repairs, polishing, rhodium, sizing and all types of setting work.
CAD - BESPOKE
At NBD we feel computer aided designs are the way forward. We can now offer our clients the opportunity to use our services and take advantage of this booming part of the jewellery trade.
To receive a free QUOTE please fill in the form below and send us your designs that you would like us to CAD up and quote you on.
Our CAD services will cost £80 if you choose not to proceed with the creation. We will edit the style within reason until you and your client are 100% satisfied. We can also render the creation so your client will get a realistic idea of what it will look like.


EMAIL ENQUIRIES -
Terms and Conditions for Jewellery Workshop Manufacturing
1. General Information
By agreeing to use NB Diamonds LTD Jewellery Workshop ("NB Diamonds LTD"), you ("Client") agree to these Terms and Conditions. The Workshop is focused on manufacturing, repairing, and restoring jewellery items, including but not limited to rings, diamonds, and other precious stones.
2. Services Provided
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Manufacturing: Custom design and manufacturing of jewellery items, including rings, necklaces, bracelets, and other pieces as requested.
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Repairs: Services related to the restoration or repair of jewellery, including setting diamonds, resizing rings, cleaning, polishing, and replacing damaged components.
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Consultation: Expert advice on the maintenance, care, and proper handling of jewellery items.
3. Diamond Damage
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Inspection: All diamonds and gemstones will be inspected before any work is undertaken.
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Liability: NB Diamonds LTD takes utmost care during the handling, setting, and repair of diamonds. However, due to the delicate nature of diamonds, NB Diamonds LTD cannot be held responsible for damage caused by external factors beyond our control (e.g., rough handling or natural imperfections in the stone).
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Compensation: In the event that a diamond is damaged due to negligence during the manufacturing or repair process, repair work will be undertaken to polish the stone to a satisfactory standard, in the event that this cannot be achieved, the Client will be compensated based on the market value of the diamond, subject to the diamond's condition prior to the commencement of work.
4. Jewellery Repairs
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Inspection and Approval: Prior to any repairs or custom manufacturing of jewellery, an inspection will be carried out. Noting the existing condition of the jewellery, including any pre-existing wear, tear, or damage.
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Liability for Damage: NB Diamonds LTD is responsible for ensuring that the item is repaired or manufactured to the agreed-upon specifications. In the case of damage occurring during the repair or modification process (e.g., resizing, stone setting), NB Diamonds LTD will repair or replace the damaged parts at no additional cost to the Client.
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Compensation: In the event of irreparable damage to the item caused by NB Diamonds LTD actions, the Client may be entitled to a refund or a replacement ring of similar market value.
5. Unsatisfactory Repairs
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Workmanship Warranty: NB Diamonds LTD offers a six month warranty on repairs performed. This warranty covers any issues that arise from poor workmanship or materials used during the repair process.
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Notification of Issues: If a repair is found to be unsatisfactory or defective, the Client must notify NB Diamonds LTD within two days from the date of receipt. Upon receiving the complaint, NB Diamonds LTD will assess the issue and, if the complaint is valid, offer to correct the problem at no additional cost.
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Limitations: The warranty does not cover damage resulting from misuse, improper care, accidents, or external factors beyond the control of NB Diamonds LTD.
6. Compensation Payments
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Claims for Compensation: In cases where damage occurs during the manufacturing or repair process, or if the Client is dissatisfied with the service, the Client may request compensation. The compensation may be in the form of:
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Partial or Full Refund: If the service cannot be completed to the agreed-upon specifications.
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Replacement: If the item cannot be repaired or restored to its original condition. A replacement or suitable alternative may be offered at the rate of current market value.
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Repair or Redo of Work: In cases of faulty repairs, the Client may request that the item be re-repaired at no additional charge.
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Compensation Limits: NB Diamonds LTD liability for damages is limited to the value of the item being repaired or manufactured, and does not extend to consequential losses or damages.
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Claims for Loss: In the event of loss, either while on the NB Diamonds LTD premises or in transit via Royal Mail, the Client may request compensation. Compensation is subject to the insurance providers policies:
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Items on Company Premises: Up to £500,000.00.
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Items Dispatched via Royal Mail: Up to £25,000.00, per parcel
Additional Coverage: If the value of the item exceeds the maximum insurance coverage provided by NB Diamonds LTD or Royal Mail, the Client is responsible for arranging additional insurance coverage at their own cost.
Compensation Process: Should damage or loss occur, the Client must notify us immediately. NB Diamonds LTD will assist with the insurance claim process, but compensation will be subject to the terms of the applicable insurance policy.
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7. Care and Handling of Jewellery
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The Client is responsible for ensuring that jewellery is handled with care once it leaves NB Diamonds LTD premises. NB Diamonds LTD is not responsible for damage or loss that occurs after the item has been dispatched or collected.
8. Payment Terms
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Payments: The balance must be paid upon completion of the work for custom jewellery manufacturing and repairs.
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Late Payments: If payment is not received within 30 days after completion, NB Diamonds LTD reserves the right to charge a late fee of 10% per month or to withhold the item until payment is made in full.
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Refunds: Refunds will only be provided under the conditions specified in these Terms and Conditions (e.g., irreparable damage caused by NB Diamonds LTD unsatisfactory repairs).
9. Liability
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Workshop Responsibility: NB Diamonds LTD is liable only for direct damages caused by errors, defects, or negligence in the manufacturing or repair process. NB Diamonds LTD is not liable for any indirect or consequential losses, including but not limited to loss of use or loss of value of the item.
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Exclusions: NB Diamonds LTD is not responsible for damages resulting from the Client’s failures, accidents, theft, or other factors beyond the Workshop’s control.
10. Dispute Resolution
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In the event of a dispute regarding the services provided, the Client and NB Diamonds LTD will attempt to resolve the issue through direct communication.
Amendments to Terms
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NB Diamonds LTD reserves the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately.